Every call, coached.
Your telecallers, reviewed and coached by AI — on every single call
Upload a call recording or transcript. XCoach returns the full transcript, a summary, a telecaller scorecard, compliance flags and coaching points — in minutes. Malayalam, Hindi, Tamil, English and mixed-language calls.
100% of calls reviewed
No telephony integration
Indian & code-mixed languages
Call scored in minutes
GOOD · Hot lead
Managers can listen to only a handful of calls. Problems hide in the rest.
Manual call auditing means picking a few random recordings a month per agent. Missed scripts, rude moments and lost leads go unnoticed until revenue drops.
Random sampling misses issues
The worst calls are rarely the ones a manager happens to pick. XCoach reviews every call and surfaces the ones that need attention.
Feedback comes too late
By the time a bad habit is noticed, hundreds of leads have heard it. XCoach gives each agent specific coaching points, call by call.
Evaluation feels unfair
Agents judged on 3 random calls distrust the score. A consistent AI rubric on all calls makes reviews objective and defensible.
How XCoach works
1 · Send the call
Upload recordings, paste a transcript, share a recording URL, or pipe calls in automatically through our API. Bulk upload supported.
2 · AI listens and evaluates
Speech-to-text built for Indian languages transcribes agent and customer separately. AI then scores the call against your own checklist and rubric.
3 · Get scorecards and coaching
Every call gets a score, grade, compliance flags and 2–3 coaching points with timestamps. Dashboards roll it up per agent, team and campaign.
5 pillars
Coverage · Communication · Smoothness · Engagement · Outcome
Your rubric
Define must-cover points in plain language, any domain
Hot / warm / cold
Every lead tagged and ready for your CRM
Every call becomes a coaching report
Score, grade, pillar breakdown, compliance flags and specific coaching points with timestamps — alongside the synced audio and transcript. Managers coach with evidence, not opinions.
Call #4521 · Anjali
MBA Admissions · 3:04 · Malayalam + English
Hot lead
Coverage24/30
Communication18/20
Smoothness11/15
Engagement16/20
Outcome drive12/15
Coaching: Don't interrupt at 1:42 — let the customer finish the placement question. State the recording disclosure in the opening.
Weekly agent reviews become 10-minute conversations — every coaching point links to a real moment in a real call.
Modular services — pay only for what you use
Need only transcripts? Only lead tagging? Pick the services you want, per call. Already have transcripts? Skip transcription and pay less.
Transcription
Full diarized transcript with timestamps — agent and customer separated. Searchable across all calls.
₹1.20 / min
Call Summary
A clear summary of what happened, the outcome and the agreed next step — for every call.
₹1 / call
Lead Tagging
Hot, warm or cold — with the reason and recommended follow-up. Feed it straight to your CRM.
₹0.50 / call
Telecaller Review
The full scorecard: politeness, smoothness, script coverage, objection handling, compliance flags and coaching points.
₹3 / call
Customer Sentiment
A mood curve across the call — see exactly where the customer lost interest or warmed up.
₹0.75 / call
English Transcript
A natural English translation of the whole call, aligned to the same timestamps — read any call in English.
₹0.50 / call
XCoach Complete
Best value
Summary, lead tag, full review and sentiment on every call — save about 25% over picking them separately.
₹4 / call + ₹1/min transcription
Ready-made scorecard templates:
Education admissions
Health checkup
Collections
Insurance
Real estate
Software & SaaS sales
…or build your own in minutes
Simple, prepaid pricing
Recharge a wallet, pay per call for the services you choose. No contracts, no per-seat fees, no commitments. Introductory pricing — a typical 3-minute call on XCoach Complete costs about ₹7 all-in.
Trial
Free
2-week pilot with your own real call recordings. Full access, all services, no card needed.
Start the pilotPay as you go
₹2,000+ recharge
Prepaid wallet, like a mobile recharge. Minutes deducted per service used. Credits valid 12 months.
Get startedMonthly plans
Custom
For steady volumes: fixed monthly price with included minutes at a lower rate, priority support and CRM integration.
Talk to usTranscription is billed per minute of audio; analysis services per call. Sending your own transcripts? Transcription is skipped and not charged. Re-score a call against a new scorecard for ₹1.
Built for Indian telecalling teams
Speaks your customers' language
Malayalam, Hindi, Tamil, Telugu, Kannada, English — including mixed-language calls like Manglish and Hinglish, where global tools fail.
Works with any dialer — or none
No weeks of telephony integration. Upload files, share URLs, or connect the API later. Start reviewing calls on day one.
Priced for teams of 5, not 500
Enterprise QA tools cost lakhs per year. XCoach costs less than a fraction of one telecaller's salary — and reviews every call.
Private and secure
Recordings encrypted at rest, per-tenant data isolation, and retention policies you control. Your calls are never used to train public models.
Hear what your customers hear. Start your free pilot.
Send us a few of your real call recordings and see your first scorecards within a day. Two weeks free, no card required.